Terms and conditions
Bookings and payments
To book, you pay a 50% deposit through the secure Wompi payment link. The balance is paid before the service, at our offices or through the same link. Your booking is confirmed once we receive the payment.
Wristbands and boarding
Wristbands are handed out once the booking is paid in full, upon presenting the booking number or QR code and the holder's ID. Keep them on all day: they are your pass to board and return. Please arrive 30 minutes before departure.
Safety on board
Every passenger must carry their original ID, as required by the Port Authority. Life jackets are mandatory while sailing.
Weather and departures
Departures depend on sea conditions and Port Authority clearance. If a service is cancelled due to weather or sea conditions, we offer to reschedule or a 100% refund.
Children
Minors must travel with a responsible adult. Children's rates are shown on each experience.
Beach and Marine Life Center rules
At Playa Blanca, Inca Inca and Bonitá, outside food, coolers and speakers are not allowed, and beach rules must be followed. The Marine Life Center has its own safety rules, shared when you book.
Prices
Prices are in Colombian pesos (COP), per person unless stated otherwise, and may change without notice; paid bookings keep their rate.
Protection of children and adolescents
Taxi Marino S.A.S. rejects the sexual exploitation, pornography, sex tourism and any form of sexual abuse of minors. In compliance with Colombian Law 679 of 2001 and Law 1336 of 2009, we warn that these acts are crimes punishable under Colombian law, and we report any case we become aware of to the authorities. You can report it to ICBF on line 141 or to line 123.
This is a translation for reference. If there is any difference, the Spanish version prevails.
Refund policy
Sea services
100% refund: only in exceptional cases, due to weather or sea conditions or a passenger's medical condition.
Early cancellation: if the customer cancels by choice before the day of the service, a 20% penalty applies to each service booked and the remaining 80% is refunded. The penalty also applies when wristbands have already been collected or printed.
No refund applies if the customer does not show up or withdraws on the day of the service.
Land tours
If the customer cancels, a penalty of 50% of the total tour price applies. No-shows at the pickup point are not refunded.
Method and timing
Refunds are made by bank transfer within 3 business days after the request is approved. Supporting documents: wristbands, proof of payment, service order (if applicable), tax ID or personal details, and a bank account certificate.
Personal data policy
Data controller
Taxi Marino S.A.S., NIT 900.668.068-2, Carrera 1 # 7-69, Edificio Fuentemar, El Rodadero, Santa Marta, Colombia. Email: callcenter@taximarino.com.
Purposes
We use your data to manage bookings, payments and invoicing; send confirmations and service notices; prepare passenger lists required by authorities and insurers; handle requests and complaints; and, with your consent, send you commercial information.
Your rights
Under Colombian Law 1581 of 2012 you may access, update, correct and delete your data, revoke your consent, request proof of it, be informed about its use and file complaints with the Superintendence of Industry and Commerce.
How to exercise them
Email the data controller. Inquiries are answered within 10 business days and claims within 15 business days.